Syed Hasan of Response Tek

Syed Hasan2Vancouver company ResponseTek has hooked onto the Holy Grail of consumer service – finding out what customers really think.

That’s individual customers, not an amorphous group captured in anonymous statistics. And most importantly, that feedback goes not just to the boss but to front line employees who learn from the bouquets and brickbats what’s working and what’s not when it comes to their customer service.

Digital Life host Gillian Shaw met with Syed Hasan, ResponseTek’s founder and chief executive officer at the company’s offices in downtown Vancouver.

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